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Jira is used by Web Services to track support requests. When you create a support request, our team receives emails and internal notifications from Jira based on the details of the request. It's critical that all documentation related to requests be in Jira and not in a direct email. This allows all members of our team to be able to view all the information and history necessary to resolve your request in a timely manner. We appreciate your patience and understanding in following these procedures.
This user guide will outline how to log into Jira as well as what to do if your password doesn't work.
Learn step-by-step how you can create a support/maintenance request using Jira for issues regarding your website
Step-by-step instructions on how to add files or screenshots related to support requests in Jira
Not sure what to do if your password doesn't work? This guide will go through the possible issues and what steps you need to take to get you back in as soon as possible.