Jira

Jira is used by Web Services to track user support requests. When you create a support request, team members of Web Services receive emails and internal notifications from Jira based on the details of the ticket. It's critical that all documentation related to requests be in Jira and not in email. This allows all members of our team to be able to view all the information and history necessary to resolve your request in a timely manner.

How to Access and Log Into Jira

This user guide will outline how to log into Jira as well as what to do if your password doesn't work.

Creating a Support Request in Jira

Learn step-by-step how you can create a support/maintenance request using Jira for issues regarding your website

Adding an Attachment in Jira

Step-by-step instructions on how to add files or screenshots related to support requests in Jira

Password or Access Issues with Jira

Not sure what to do if your password doesn't work? This guide will go through the possible issues and what steps you need to take to get you back in as soon as possible.

Ready to Create a Support Request?

Submit a Request via Jira