Project Roles

Web Services offers various project roles to allow teams to have different levels of access and responsibility for each user of their team.

Access Types

Below are the various tools, products, applications, or resources that we grant access to.

  • Distribution: A CMS built on Drupal used to edit or update your website
    • ​Editor: Has access to edit and publish content anywhere on your site
    • Contributor: Has access to edit and create drafts anywhere on your site
  • User Guides: Tutorials and instructions on how to use features
  • Open Office Hours: An free training session to ask questions
  • Jira: An application used for content or support requests 
  • GatherContent: An application used for content creation during a new site or subsite build
  • Phynd: An application used for profile management

Roles

The following are the different roles we assign to contacts that we work with on projects and the various access they will receive.

Sponsor

  • Role: Highest level decision-maker and is responsible for all data and content that is processed and stored on your site
  • Has the following access (upon request):
    • Distribution Editor
    • User Guides
    • Open Office Hours
    • Jira
    • GatherContent
    • Phynd
  • Approves additional user access requests

Primary Web Liaison

  • Role: The Primary or lead contact for website issues, content updates, and user-submitted support requests
  • Has access to the following:
    • Distribution Editor
    • User Guides
    • Open Office Hours
    • Jira
    • GatherContent
    • Phynd
  • Approves additional user access requests

Secondary Web Liaison

  • Role: A backup contact for website issues, content updates, and user-submitted support requests and works closely with the Primary Web Liaison(s)
  • Has access to the following:
    • Distribution Editor
    • User Guides
    • Open Office Hours
    • Jira
    • GatherContent
    • Phynd

Site User

  • Role: Make updates to the website, reports to Primary and Secondary Web Liaisons for support requests
  • Has access to the following:
    • Distribution Editor or Contributor 
    • User Guides
    • Open Office Hours

GatherContent Editor

  • Role: Makes content edits during a site build.
  • Has access to the following:
    • GatherContent
    • User Guides
    • Open Office Hours

Profile Administrator

  • Role: Makes profile updates
  • Has access to the following:
    • Phynd
    • User Guides
    • Open Office Hours
    • Jira: for profile related support requests only