Frequently Asked Questions (FAQ)

Who should I contact if I have questions?

The Web Services team (the developers and maintainers of the CUMC Distribution) is available to provide support for all CUMC Distribution sites. You can check the User Guides to see if instructions are available. Otherwise, please fill out our form with any/all questions.

I made a change on my site and it isn't showing up / something looks strange on my site - what do I do?

The first action you should take is to clear the cache on your browser. If clearing your cache does not fix the issue, please contact Web Services with the following information:

  • Which site you are working on

  • An explanation of the problem you are seeing (include screenshots if possible, and include URLs to specific pages on your site)

  • If applicable, provide any notes about which actions you were taking on your site before this issue started occurring 

I don't have a CUMC Distribution site yet, but I am interested in learning more. What are the next steps?

You are welcome to sit in on a training session or complete our Sign Up form to learn more.

How much does a CUMC Distribution site cost?

Please visit the pricing page for general pricing information.

I heard that my website needs to be accessible to conform with Section 508 of the Rehabilitation Act of 1973, what do I need to do?

Accessibility is built into the CUMC Distribution! This means that most of "heavy lifting" has been taken care of in regards to the overall accessibility of any standard CUMC Distribution website.

However, as content creators on your site, there are additional actions you can take to ensure that your content is accessible as possible to people with disabilities. See the guidelines for Accessibility to learn more.

What size images should I use on my site?

Images sizes vary based on where they are being used. Visit this handy guide to get detailed specifications: User Guide for Images

Can I embed iframes, external content, or third-party widgets on my site?

No, not unless you are using one of our built-in widget types. (See below for a list.) Content and widgets generated by third-party services may cause security, accessibility, and maintenance problems if embedded directly. Embedding a widget that has not been properly tested with the CUMC Distribution could have any of the following issues:

  • The widget could display improperly (especially if it loads an application/product that requires some kind of authentication)

  • The widget could be using insecure code that will pose security risks for your site visitors

  • The widget could load functionality that is not accessible to people with disabilities 

In order to prevent these issues, tags used to embed external content, including but not limited to iframe tags, object and embed tags, and script tags, are stripped from your page content when saving.

Several of our widget options allow for embedding of outside content, such as :

  • Google Custom Maps

  • Google Business Hours

  • Youtube Videos

  • Flowpaper PDFs (coming soon!)

If the information you need to display is from an external site or application and is not included in the above list, you can simply link to it instead of embedding it on your site.